Voice

Phone Systems | Cabling | Remote Maintenance | VoIP

Remote Maintenance

With companies being dependent on their telephone and computer networks for all aspects of their business process and flow, reliability has become a major issue. A business can not afford to have either its telephone system or local area network down, running slow, or functioning inadequately. One of the tools we use at Hughes Network Technologies involves methods of remote diagnostics and repair.

With every voice or data system that Hughes deploys, we integrate the capability of providing remote assistance. This can include services such as making programming changes or isolating a problem with the equipment. In most cases, a fix can be applied without a technician ever having to step foot in the office. This valuable time saving technique allows us to quickly service our customers and thereby eliminating unnecessary downtime.

While being able to respond quickly to a problem from a remote location is ideal, there is nothing better than being able to fix a problem before it becomes a major issue. That's why we have a proactive approach to systems maintenance and repair by incorporating remote administration tools as part of our solutions package. Why wait for something to break when you can isolate and correct the issue before it becomes a larger one?

The explanations below exemplify the benefits of remotely addressing, troubleshooting and correcting issues:

  • No waiting for a technician to show up on site. By eliminating the travel factor, we are able to respond to most trouble calls within a matter of minutes and not hours or days. This could mean the difference between a small loss and a devastatingly large one.
  • Reduced cost for repair. By eliminating the need to be on site and the expense of traveling to a location, we are able to pass along the savings to you and that means a lower labor expense and more money driven to your bottom line.
  • The ability to service multiple customers at once. Though we have 11 service trucks on the road each and every day, we have more than 11 customers. Why wait in queue for the next available technician to show up when one could already be working on the problem from our home office?
  • No interruption of your workplace environment. By performing diagnostics and repairs remotely, we can avoid potentially disrupting an otherwise peaceful work environment. No office manager is just standing around ready to help the technician get into the switch room, server room or wiring closet or stand watch because he's in a secure location. Eliminating the distraction of a technician on site permits you and your employees to get back to doing what they do best - working.
  • A schedule that works with you. Not all businesses keep the same hours and Hughes understands this. Our ability to provide services remotely also allows us to perform these tasks at varying hours of the day. Now, we can schedule an upgrade when nobody is on the system after normal business hours, on the weekend, or early in the morning. You end up getting virtual 24x7 support.

Utilizing the correct tools in conjunction with the proper configuration, Hughes provides your business with remote technical services all the way down to the individual end user. Now you no longer have to put up with a persistent error message or random computer lock-ups because it's not enough work to justify an on-site technical visit. Get it fixed today - REMOTELY!
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